Great Stewardship from DonorsChoose

I just got an "impact report" today from a school teacher in Oakland.

Back in April, I went to DonorsChoose.org, an online charity that makes it easy for anyone to help students in need. Here's how it works:

1. Public school teachers from every corner of America post classroom project requests. The requests range from pencils for a poetry writing unit, to violins for a school recital, to microscope slides for a biology class.

2. You go to their site and browse project requests. The project is described by the teacher, but also shows detailed cost breakdown of exactly how the money will be spent. (I chose to help a reading intervention teacher in Oakland, California, who wanted to help fourth and fifth grade students get up to grade level at their Title I school. By reading parts of the books aloud, she found, the students are eager to actually read the books for themselves. Her students needed eight books in U.S. history content:

• Longest Journey: The Story of the Donner Party
• Cowboy Marc
• Gold Fever!: Tales from the California Gold Rush
• The Dirty Thirties
• From Slave to Cowboy: The Nat Love Story
• Birmingham 1963
• Cherokee Rose: The Trail of Tears
• The Story of Jamestown

The cost of this proposal was $161, which included a very reasonable fulfillment fee to DonorsChoose.)

3. Find the project that makes your eye twinkle and evokes a good feeling in your heart; give any amount. You can browse and search by city/state, grade level, subject area, teacher type, cost and/or by keyword. You can screen for projects that are close to their goal, located in an economically challenged area, have matching gift offers and by resource type such as books vs. technology vs. supplies vs. field trips or guest speakers.

(I gave an very modest sum, as I was out of work at the time. Within a day, I received a personalized thank you email from the teacher -- not an auto-generated thank you but one that referenced the remarks that accompanied my gift. Impressive!)

4. Once a project reaches its funding goal, DonorsChoose orders and delivers the materials to the school. (In my case, the teacher posted the project on February 28. It took seven donors, acting together, to reach the goal within a few weeks.)

5. Then, you get photos of your project taking place, a thank-you letter from the teacher, and a cost report showing how each dollar was spent.

If you give over $100, you'll also receive hand-written thank-you letters from the students -- a nice touch, for sure. But what's even better from my point of view is that you can give as little as $1 and get the same level of choice, transparency, and feedback that is traditionally reserved for someone who gives far more. They call it citizen philanthropy.

(Quite frankly, I'd forgotten that I'd even made that small gift back in April. But today, when I received the progress report, I was re-engaged all over again. I read the post-project thank you from the teacher. I saw the pictures of fourth and fifth grade kids reading the books I helped to buy. I reviewed the Live Update sequential stream of interactions, including notes from other donors sharing why they chose this project, with the teacher's personal thank you sent to each person contemporaneously. I felt a little sense of community around these like-minded people, strangers to each other who chipped in to make a little difference.)

Did the feedback make me feel good? Yes. Did the thank you reinforce that I'd made a good decision in making the gift? Absolutely. Was I prompted to go looking for another project to support? Of course I did.

The DonorsChoose business model is an exceptionally well-designed example of how technology can be used by a charity to actually personalize the giving process. I gave a modest gift. But I know more about the recipient, have had more interaction with her, and received a report to reinforce my choice ... far higher quality and quantity interaction than I've gotten from faceless organizations to whom I've made far larger gifts without so much as a thank you. Kudos to them.

By the way, if you're a teacher who has a project that needs to be funded, you can go here.

When you are laid off or involuntarily separated

One year ago today, I took the shuttle from a White Plains, NY hotel to the headquarters office of the health charity where I worked -- day one of a four-day road trip, away from my Emeryville, California office. I walked into my boss' office at 8:30 a.m. to discuss an upcoming planning retreat.

By 8:45 a.m., I was no longer employed. I was unceremoniously escorted to my remote office. I turned over the laptop, cellphone, keys, credit card, and ID badge. I was closely watched as I packed a few personal possessions in a box. My briefcase was searched. And then I was escorted out of the building, returned to the hotel to checkout and pick up my luggage, and then was driven to the airport and put on a plane back home.

In retrospect, I could have (should have) seen it coming. But it came as a complete and utter shock. One moment, employed. The next, unemployed. I had been continuously employed for 28 years. And in the blink of an eye, I had no idea how I would earn a livelihood. Worse, I was totally unprepared for a transition.

Here's some advice to everyone who is employed about how to be prepared for the (unlikely?) event of an involuntary separation. Think of it like an earthquake preparedness kit ... you hope you never need to use it, but it gives you peace of mind when you've done these things:

• Keep your resume updated. (I hadn't touched mine since 2001, and it wasn't easy to reconstruct, especially since I could no longer refer to source documents.)


• Keep copies (safely, at home) of the following:

1. Your job description


2. Your performance evaluations (These usually contain valuable, high-level data about what you did. And, if you work for a firm that refuses to give references aside from confirming employment dates, these might be the only evidence you can show to someone that you were well thought of at the company before you were cut loose.)


3. A printed directory of your Outlook contacts. (How will you be able to reach out to your network of family, friends, professional and social connections if your only copy of their names, addresses, emails, and phone numbers are snatched from you moments after being told you no longer work there? Better yet, occassionally export your address book and import it elsewhere (a gmail or ymail account maintained solely for "just in case). And don't think that a service like LinkedIn serves this purpose. It doesn't. Without my Outlook and cellphone, I couldn't contact my housekeeper, my best friend from high school, the gardener, or even my mother-in-law!


4. At least a few work samples


5. Summary reports containing dashboard-level key metrics


6. User names and passwords for online accounts, plus URL's for blogs and online newsletters you subscribe to.

• I'm not saying you should stash away sensitive or confidential materials that rightfully belong to the company you might leave one day. For example, in the context of a charity, I'm not suggesting you keep detailed donor or accounting records. But when the day comes that you are escorted out involuntarily, you won't be given any opportunity to take anything with you. I'd been there for seven years. Suddenly, I couldn't produce a shred of documentation showing what I'd done. How much money was I responsible for raising? What results did I produce? Were 2007 results an improvement over 2006? And was 2008 better than 2007? Can I demonstrate my ability to create products (training outlines, example handouts) or establish business processes (software documentation, manuals, or standard procedures)? Can I prove to someone that I possess writing skills (a brochure, a grant proposal, a fund-raising letter)?


• Finally, set some money aside for living expenses. Otherwise, you risk tumultuous consequences (perhaps selling your home, dramatically cutting back on lifestyle, raiding funds intended for retirement). Yeah. I know -- you're not really going to do that.

That's my advice to be prepared. It's what I suggest you do while you still have a job. It's practical.

None of this takes into account the emotional aftermath of being let go ... the anger, the dread, the tears, the blame and self-blame, the shaken confidence, the fear. I have no real advice on how to deal with that, other than to say, give yourself exactly one day to lay in bed with the covers pulled over your head. Feel as sorry for yourself as you want for 24 hours. Then, get up, dust yourself off, realize that the past is past - you used to work there, now you don't. Time now to look forward and move on. Start reaching out. Start working your network. Start looking for the next-right-thing.

Now, one year later, I recognize that leaving that job was a very good thing for me. I had to confront the realities of the compromises I'd been making, settling for a different set of circumstances than I'd bargained for. Believing it was better to persevere rather than give up, I probably stayed in the position too long. When I touch base with "the survivors," I realize (recall?) that it is not a happy place to work. The separation forced me to think through what I really aspired to, and how the rest of my career would go. I've created a new practice under the brand Peak Performance Philanthropy, and provide coaching, consultation and training to organizations, helping them to understand how to help people experience the joy of giving to their cause. Life is good. But the transition would have been ever-so-much easier if I'd known then what I know now. Keep a back-up of important high-level stuff -- just to be on the safe side.

100 Days Left In 2009

Yesterday, the autumnal equinox arrived. The Earth on its tilted axis was at the point where day and night were precisely the same length at the equator. In no time at all, it will be the winter solstice, the longest day of the year.

Between now and then, lots will happen. The passage of time through the seasons allows us to mark progress and take note of things that have changed. As autumn arrives, we're mostly in back-to-school mode, with thoughts of football and turning leaves. In December we'll be in the midst of holiday frenzy and the countdown toward a new year. The next three months, inevitably, is a busy time of the year.

Earlier this year, in January, you probably made some resolutions to yourself. Today, with just 100 days left in 2009, you might find yourself with unmet goals and unfulfilled promises.

Right now, you have the opportunity to close out the year like a winner. The question I'd ask is whether, 100 days from now, you will have accomplished what you wanted ... or if you'll just have been so "busy" that you'll wonder where the time went.

Every day, of course, is a moment of choice. But today, with 100 days left in 2009, is a highlighted moment of choice. My advice: Pick one mid-range target -- something significant that's important to you, a personal breakthrough that can be accomplished in 3 months.

Commit now to focusing on that outcome with discipline. Break it down to smaller pieces, bite-sized chunks you can work on day-by-day. Keep this target clearly in mind, and work on it regularly, each day if possible. Think of how you'll feel when the target is reached, the mission accomplished.

Today, you are facing an awesome opportunity to finish the year strong. If you stay motivated and focused, then your challenging target will be reached by December 21 (90 days from now) ... or at least by December 31, and you'll close out the year like a winner. Then, you can make another resolution for 2010.

The Buddha said ...

If you knew what I know about the power of giving, you would not let a single meal pass without sharing it in some way.


- Buddha (563 BC - 483 BC)


There is joy in giving, and great power, too. (Who am I to contradict the Buddha?!)

Whoever we are, there are pieces of the divine within us, and I believe that is what we tap into when we share of ourselves and our treasure.

As a fund-seeker, I've had the delightful experience of watching the physical changes that occur when a person moves from contemplation to decision during the giving process. It's like an aura, radiating, an almost-palpable energy coming from within. (Sorry to go "new age"-y on you, but it is oh-so true.)

When done with the understanding that there's something deeply human about the act of sharing, those of us who facilitate this choice realize that it (the act of asking) is a natural and authentic interaction. The converse is also true: when done poorly, it does not feel good at all, regardless of the outcome.

Thank you, Buddha.

Finding Your Voice

Preparing today for a presentation I'm making next week, I ran across this. Somehow, it spoke to me, because in many respects, it echoes what I'm striving to do with my new business:

Once you've found your own voice, the choice to expand your influence, to increase your contribution, is the choice to inspire others to find their voice. -- Stephen Covey