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I read lots of blogs. As a life-long learner, I just love soaking up lots of information from many sources. Sometimes, a tidbit inspires a blog posting here.

So far, since starting this blog, I've not directed readers to another blog to read a post, but I'm about to start. And there's no better blogger to start with than Tom Suddes at For Impact.

His nugget for today is power-packed truth. It requires no elaboration. It can't be made shorter, because his every word counts. I can't pull out and distill one idea to highlight before I send you there -- that would minimize the importance of the rest. And I don't disagree with any of it. That's just about the highest praise I can bestow on a blog post (not that Tom Suddes has been waiting for such a dubious honor).

So, without further comment, go, now, and read this post.

As we head out of the dark toward better times

So, there's some indication that better times are ahead. The prognosticators are seeing light at the end of the tunnel; the news isn't as bleak as we've grown accustomed to.

If you've read my previous blog postings on doom-and-gloom, then you know I've never advocated pulling back. But, people being human, many have been startled by the last six months, frozen into lethargic inaction or an unfocused milling around, wandering and waiting.

If that's you, latch onto the hope-filled indicators and use them to declare an end to your organizational funk. It's over. Finished. As of this moment. Make a note of the date and time. This is when the recovery begins. Let's move on.

So what shall we do now?

Job one: Strengthen your existing donor relationships to enhance loyalty, foster strong relationships and encourage word-of-mouth referrals.

Regardless of the state of the economy, Pareto's principle dictates that 80 percent of your revenue will come from 20 percent of your donors. In fact the updated take on this rule is that the ratio is more like 90/10 or even 97/3.

Thus, it is more important than ever to know who that 20% (10%? 3%?) of top donors are, and shower them with love and attention.

Use this time to re-connect (or connect for the first time?) with your best donors. Not by direct mail. Not with an email. Not with an event invitation. Not by phone. Go see them! Conduct visits, in person, elbow-to-elbow, eye-to-eye. Work even harder, listening to and understanding their needs while presenting opportunities to be involved that address the pressing interests they have in your cause.

At the end of the day, make a concerted effort to stay upbeat, optimistic and positive. Celebrate wins (even the small ones).

It could be easy -- forgivable, actually, given the battering many of us have endured -- to be somewhat skeptical, even pessimistic, about the future. But pessimism never attracted a new donor (or renewed an existing one, for that matter). Commend yourself and your staff for successfully enduring - and thriving - through some of the most challenging times in history. And then go out and TELL YOUR STORY!

Optimism, Competence, and Call Reluctance: 5 Suggestions

A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty. -- Winston Churchill


Optimism is the belief that things will work out for the best, that we'll generally experience good outcomes in life. I find that most people involved in community benefit work are, at their core, optimists.

I just finished doing some research on procrastination. (Been trying to get around to it for awhile now - ha ha.) Consulted an article from Psychology Today which talks about self-regulation as it relates to an optimistic outlook.

Point is: those who are generally optimistic are deterred less by implementation challenges over which there's a strong amount of personal control.

Stated another way: When the problem is "you," you can better overcome "you" if you are in an optimistic frame of mind.

During my consultation and coaching sessions -- whether one-on-one or in a group -- we always get to the planning of next steps. This generally translates to "Get out from behind my desk and make some visits with donors." And the issue of obstacles almost always arises.

Sometimes -- in anticipation that self-defeating behaviors will arise to block implementation of the plan -- I'll ask the client: "What's your typical defense that seems to defeat your pursuit of goals through procrastination?"

First responses include: my boss throws another urgent priority at me, my co-workers interrupt me, my phone rings.

If I dig deeper, and when the client is in a forthright mood, I'll hear: "I answer my email, check Facebook and Twitter, work on assignments that I enjoy more, chat with others in the office."

So, when led to reflect on it, the otherwise-well-intended staff person admits, at least to self, sometimes to the coach, "I know I said I was going to make this visit. But I just can't get started. I'm worried how it will turn out. Since this stuff is still new to me, I'm not sure I'm very good at it. And so, even though I KNOW I should, I don't complete the task."

That's the odd thing: most people know they are engaging in self-defeating behavior when they're doing it.

Five suggestions when you find yourself in that space:

1. Remind yourself that you are an optimist at heart; that you see the glass as half full, not half empty. (Research shows that optimistic mindsets help overcome implementation challenges.)

2. Break the task into piece-parts. "Make a visit" can become "call to arrange a time," "prepare for the visit," "go on the visit itself," and "follow-up on the visit." Then, rather than procrastinate on the whole, re-frame the task so that your accountability is to do just the first step.

3. Change how you state your implementation intention on your To Do list. Instead of "Call Mrs. Jones to arrange a time to visit," write "Do not check email until I've called Mrs. Jones."

4. Remember that practice is required before you'll feel more competent. In the meantime, write an affirmation about your competence at this task: "I am getting better and better at making donor visits. I already know WHAT to do, and can do WHAT IT TAKES to be successful. I love my time spent one-on-one with donors. I have every reason to believe I can effectively interact with our donor, who is, after all, a friend of our organization. I can expect this to go well."

5. Ahead of time, plan your response to the emotional anxiety that you know you'll encounter sometime during the task. "When I begin to feel overwhelmed, which I expect to feel just as I'm picking up the phone, I will simply take it one step at a time and keep my focus on the very first step of getting started."

Many of us are self-reflective and self-examining enough to be able to predict with some accuracy what avoidance techniques we'll use to postpone a task we don't feel comfortable with. Knowing this, it becomes a matter of building our own personal plan of attack in anticipation of the obstacles (rather than wait for them to arise).

Now, stop reading this blog and go do what you've been procrastinating about!

Two Stories About Reputation

Passed to me by my brother-in-law. For those of you who know me, you're aware of my Chicago roots, and I'd never heard these. So are they true or apocryphal? Not sure. Don't care.

STORY NUMBER ONE - "Easy" Eddie and Al Capone

Many years ago, Al Capone virtually owned Chicago. Capone wasn't famous for anything heroic. He was notorious for enmeshing the windy city in everything from bootlegged booze and prostitution to murder.

Capone had a lawyer nicknamed 'Easy Eddie.' He was Capone's lawyer for a good reason. Eddie was very good! In fact, Eddie's skill at legal maneuvering kept Big Al out of jail for a long time.

To show his appreciation, Capone paid him very well. Not only was the money big, but Eddie got special dividends, as well. For instance, he and his family occupied a fenced-in mansion with live-in help and all of the conveniences of the day. The estate was so large that it filled an entire Chicago City block.

Eddie lived the high life of the Chicago mob and gave little consideration to the atrocity that went on around him.

Eddie did have one soft spot, however. He had a son that he loved dearly. Eddie saw to it that his young son had clothes, cars, and a good education. Nothing was withheld. Price was no object.

And, despite his involvement with organized crime, Eddie even tried to teach him right from wrong. Eddie wanted his son to be a better man than he was.

Yet, despite all of his wealth and influence, there were two things he could not give to his son; he couldn't pass on a good name or a good example.

One day, Easy Eddie reached an extremely difficult decision. Easy Eddie wanted to rectify the wrongs he had knowledge of and had done.

He decided he would go to the authorities and tell the truth about Al 'Scarface' Capone, and attempt to clean up his tarnished name, and offer his son some semblance of integrity. To do this, he would have to testify against "The Mob", and he knew that by doing this the cost would be great. Anyhow, he testified.

Within the year, Easy Eddie's life ended in a blaze of gunfire on a lonely Chicago Street. But in his eyes, he had given his son the greatest gift he had to offer, at the greatest price he could ever pay. Police removed from his pockets a rosary, a crucifix, a religious medallion, and a poem clipped from a magazine.

The poem read:
'The clock of life is wound but once, and no man has the power to tell just when the hands will stop, at late or early hour. Now is the only time you own. Live, love, toil with a will. Place no faith in time. For the clock may soon be still.'

STORY NUMBER TWO - Butch O'Hare

World War II produced many heroes. One such man was Lieutenant Commander Butch O'Hare. He was a fighter pilot assigned to the Aircraft Carrier Lexington operating in the South Pacific.

One day his entire squadron was sent on a mission. After he was airborne, he looked at his fuel gauge and realized that someone had forgotten to top off his fuel tank.

He would not have enough fuel to complete his mission and return to his ship.

His flight leader told him to return to the carrier. Reluctantly, he dropped out of formation and headed back to the US fleet.

As he was returning to the mother ship, he saw something that turned his blood cold; a squadron of Japanese aircraft was speeding its way toward the American fleet.

The American fighters were gone on a sortie, and the fleet was all but defenseless. He couldn't reach his squadron and bring them back in time to save the fleet. Nor could he warn the fleet of the approaching danger. There was only one thing to do. He must somehow divert them from the fleet.

Laying aside all thoughts of personal safety, he dove into the formation of Japanese planes. Wing-mounted 50 caliber's blazed as he charged in, attacking one surprised enemy plane and then another. Butch wove in and out of the now broken formation and fired at as many planes as possible until all his ammunition was finally spent.

Undaunted, he continued the assault. He dove at the planes, trying to clip a wing or tail in hopes of damaging as many enemy planes as possible, rendering them unfit to fly.

Finally, the exasperated Japanese squadron took off in another direction.

Deeply relieved, Butch O'Hare and his tattered fighter limped back to the carrier.

Upon arrival, he reported in and related the event surrounding his return. The film from the gun-camera mounted on his plane told the tale . It showed the extent of Butch's daring attempt to protect his fleet. He had, in fact, destroyed five enemy aircraft. This took place on February 20, 1942, and for that action Butch became the Navy's first Ace of W.W.II, and the first Naval Aviator to win the Congressional Medal of Honor.

A year later Butch was killed in aerial combat at the age of 29. His home town would not allow the memory of this WW II pilot hero to fade, and today, O'Hare Airport near Chicago is named in tribute to the courage of this great airman.

So, the next time you find yourself at O'Hare International, give some thought to visiting Butch's memorial displaying his statue and his Medal of Honor. It's located between Terminals 1 and 2.


SO WHAT DO THESE TWO STORIES HAVE TO DO WITH EACH OTHER?

Butch O'Hare was Easy Eddie's son!

Cool? Cool!

Happy May Day!

April showers bring May flowers -- says the cliche. And it's now the merry month of May!

In Europe, today's the day they celebrate the onset of spring. It probably dates back to a pagan celebration. By the time of the Middle Ages, the Church had usurped the festival, and a virgin was selected as the May Queen. (Side note: One of the life highlights of my sister-in-law, Gail, was being the May Queen as young child in parochial school.) In the olden days (further back than when Gail was MQ) they'd carry the May Queen over the fields, trying to transfer her fertility to the soil.

Somehow or other, all of this morphed into the May pole dance that you might be familiar with.

And then there's other May Day references:

Of course, there's the pinko-commie connection. The socialist labor union declared May 1 as International Labor Day in Europe. This was in 1889. Seven years earlier (1882), our American labor movement had already decided Labor Day was the first Monday of September. We were ticked off that the foreigners had chosen a different day, so we retaliated. In 1894, our Congress made the September day a national holiday. Relations between socialists and red-blooded Americans haven't been the same since.

And then there's the May Day (or mayday) that is the distress signal for aircraft and ships. That one has nothing whatsoever to do with the others. My exhaustive research shows it is an adaptation of the French expression (venez) m'aider "(come) help me!"

I share these tidbits in order to demonstrate my ability to share information of dubious relevance. Can you tell it's Friday? Can you tell I'm avoiding real work?

Enjoy the flowers of May!