Wednesday, September 23, 2009

100 Days Left In 2009

Yesterday, the autumnal equinox arrived. The Earth on its tilted axis was at the point where day and night were precisely the same length at the equator. In no time at all, it will be the winter solstice, the longest day of the year.

Between now and then, lots will happen. The passage of time through the seasons allows us to mark progress and take note of things that have changed. As autumn arrives, we're mostly in back-to-school mode, with thoughts of football and turning leaves. In December we'll be in the midst of holiday frenzy and the countdown toward a new year. The next three months, inevitably, is a busy time of the year.

Earlier this year, in January, you probably made some resolutions to yourself. Today, with just 100 days left in 2009, you might find yourself with unmet goals and unfulfilled promises.

Right now, you have the opportunity to close out the year like a winner. The question I'd ask is whether, 100 days from now, you will have accomplished what you wanted ... or if you'll just have been so "busy" that you'll wonder where the time went.

Every day, of course, is a moment of choice. But today, with 100 days left in 2009, is a highlighted moment of choice. My advice: Pick one mid-range target -- something significant that's important to you, a personal breakthrough that can be accomplished in 3 months.

Commit now to focusing on that outcome with discipline. Break it down to smaller pieces, bite-sized chunks you can work on day-by-day. Keep this target clearly in mind, and work on it regularly, each day if possible. Think of how you'll feel when the target is reached, the mission accomplished.

Today, you are facing an awesome opportunity to finish the year strong. If you stay motivated and focused, then your challenging target will be reached by December 21 (90 days from now) ... or at least by December 31, and you'll close out the year like a winner. Then, you can make another resolution for 2010.

Big Shout Out to Our Friends in Cyberspace

It's gratifying when people read your blog. It really is. Sometimes, one wonders: "Is anybody out there?"

Well, recently, traffic has been really picking up. In just the last 24 hours, look who has dropped by!

In California, visitors came from Cypress, Irvine, Los Angeles, Oakley, Sacramento, San Diego, San Francisco, San Jose, San Leandro and Vacaville.

From elsewhere in the US, people visited from Atlanta, Brooklyn, Buffalo Grove, Canton, Cheshire, Chicago, Dallas, Duncanville, East Longmeadow, Fairport, Glendale, Greenbrier, Houston, Jacksonville, Kissimmee, Louisville, Lyndhurst, Manhattan (the one in Kansas), Milwaukee, Mohawk, New York, Pella, Plano, Portland, Provo, Raleigh, Richmond, Seattle, Syracuse, Troy, Washington, DC and Yonkers.

Then there are the globetrotters who stopped by from Australia, Canada, England, Ireland, Netherlands, and Switzerland.

All in the last day. Whew. I hope you found something useful here.

Isn't the World Wide Web wonderful?

Tuesday, September 22, 2009

Cool News for (non-profit) YouTube Users: Annotations and External Links!

I've refrained from doing a lot of posting on social media. For one, even though I'm a long time user of LinkedIn, Facebook, Twitter, YouTube, et.al., other people know more than I, especially about the nuts and bolts. For another, I don't want to do "me too" postings, joining the landslide of commentators and advice givers, immitating and repeating essentially the same old stuff.

But THIS is news. In fact, if you haven't already put up whatever video your organization has on YouTube, then now is the time to explore that. The last possible "excuse" is gone!

Michael Hoffman of See3 Communications explains the new, special YouTube Annotations functionality available only to organizations that are part of YouTube's Nonprofit Program. With this new functionality, you can create "buttons" inside the video player that allow your viewers to connect to an external page---your website, your donation page, a petition, a call to action, anything!

Annotation has been around for awhile, but they always had to link to another YouTube video. This is the FIRST TIME that YouTube has allowed traffic to be directed away from its site. Watch ...



Cool, right? Well, there's maybe ONE excuse remaining:

"I don't know where to start."
Then check out Gear Up for Giving, a series of tutorials, to help nonprofits and their supporters understand how to use key tools and techniques to create awareness, catalyze civic action and cultivate new supporters and donors for their causes. Watch this introductory video to learn more about social media. Then, go to Case Foundation for further information.



Kudos to YouTube and Case Foundation.

Monday, September 21, 2009

Personal blindspots: Doing what's in front of me to do, NOW

Confession time: There is part of me that LIKES complicated. The first time I heard about the KISS principle (the acronym meaning "Keep It Simple Stupid"), I HATED the idea.

I mean, I do get it in concept. Even I don't want to get bogged down in detail, or pursue the rabbit trail toward needless complexity.

But we've got a complicated world to deal with. It moves fast, and we try to tame it by creating process to codify and standardize.

My temperment naturally tips toward complicated over simple. Give me the chance, and I'll tend to create a flowchart or multi-step approach to address the most basic issues. But time and again, I'm reminded ... often painfully ... that simple and direct is better.

And it's taken me years to understand why that is.

Too often, my first impulse is to create a new system, invent a new rule, form a new standard. Too often that urge is, in reality, a ... (wait, I'm about to get the words out): ... a delaying tactic. There, I've said it.

For example, now is the right time to approach a likely supporter and say:

We're working on an issue/problem you care about. Here's how we approach our top priorities. Will you join in our cause?
Instead I'm tempted to say "a little more research is needed," "let's do one more cultivation move," or "today might not be the best time so let's wait for a few weeks."

Over the years, I've taught myself to catch myself doing this, and I usually do. Long ago I pledged that I would attend no more meetings with prospects where, at the end, the prospect is left to wonder "why didn't they ask?"

But my personal blindspot becomes glaring when I see it manifested in others. (Isn't that always the way?)

So ...

One of the best values I offer to others in my consulting is to be hyper-sensitive to delaying tactics, no matter how cleverly disguised or manifested. I'm always pressing to get people to admit that the time is now. My magic question: "What is it that we need to know about this person's ability or interests or motivation, that can be known, before we can make the ask?" Almost always, their answer: "Nothing." The inescapable conclusion: it is time to ask.

It sounds obvious.

But, clever procrastinators that we are, we can almost always find an expert reference from "the book" that says that we should cultivate before asking. So it always seems easier to cultivate, cultivate, cultivate, cultivate ad nauseum.

After stripping away all the excuses, we're left with a classic case of call reluctance. Get over it!

Too many opportunities are missed because we get wrapped up in procedures that we've created as stalling tactics in the name of building relationship. And then we fail to recognize that the moment is right. Done right, asking for the gift is the BEST way to build relationship. 99 times out of 100, the time to ask is NOW.

Thursday, September 17, 2009

You are starting a new fundraising venture; how would you go about it?

In the course of qualifying for a potential project, I was just asked to respond in writing to four essay questions. I decided to share this result with you because it's kind of an interesting question. (You should have seen the other three!)
_________________

The possibility of starting with a blank sheet is intriguing. In my career, even when I have been brought in to create a new revenue stream, I have always inherited the history and culture of an existing organization with deeply embedded values and practices that limited what was acceptable within the environment. While I have spent a career creating change within such organizations, it is tantalizing to consider forming an organization from the ground up in its early stages.

Without hesitation, I would start with an in-depth conversation with the person or persons who initiated the new undertaking. First, I would seek absolute clarity on the endeavor’s justification, its raison d’etre. Whether it is organized as a for-profit or non-profit is beside the point. That’s the how, and right from the start, I need to understand the why. Or, said in another way, I want to know the void that would be created if the venture ceased to be. Surprisingly, not all organizations or founders are clear on this. They might be able to recite a mission statement by rote, but there’s no real understanding of the cause that is being championed or there is ambiguity about the unmet need that led to the creation of the organization.

At this early stage, it would acceptable, even desirable, if the direction of the project was not yet fleshed out. Nevertheless, I would attempt to discover the two or three driving forces behind the likely priorities of the organization, answering in broad terms the question: “How will the money be spent?”

Finally, I would query the founders on how they envision others being involved, answering the question: “What do we want others to do to support our cause?” This might range from lending expertise to being an ambassador in the community, referring us to others who might be interested, or opening doors to others who can influence the project’s outcome. Regardless, others would most certainly be invited to make their own commensurate investment in our work.

Following this exchange with the founders, I would cobble together a one-page tool for sharing the story of our purpose and our priorities, and presenting the opportunity to become involved. Later, this would evolve into a case for support and a formal funding plan or chart of gift opportunities. For starters, though, a simple plan for how much we need, over what period of time, and how we will get on our way is all that’s required to start the discussion with likely supporters. This plan might be as basic as declaring that we need ten angel investors at $x each. It might even entail approaching one benefactor to underwrite the entire project in its start-up phase. More likely, I’d draw a three-level pyramid (with one lead gift, several substantial commitments, and many moderate contributions, together totaling the start-up cost. Whichever approach I chose, I would make the total amount rational by framing it within the context of the vision. In addition, I would stamp the word “DRAFT” on the page.

Then, I would begin to find and single out a group of persons who are known to care (or are presumed to care) about the cause. In existing organizations with half-way decent fundraising records, the starting point is looking at people who are already giving to the cause or, failing that, identifying who may have benefited from past encounters and who might feel a measure of gratitude. Where no donor or beneficiary history exists, I would work to identify connections with the founder’s family, associates, friends, and acquaintances. I would seek out related or similar communities that have already organized themselves, both online and off-line, and that might share an interest in our issue. This process would not take too long, as the list serves only as a launching point for networking and conversation.

After that, I would work to personally visit with likely supporters, ideally one-on-one or, alternatively, in small groups. With each one, I would lay out the purpose and probable programs of the enterprise, and engage in a dialogue about the plan for funding. Knowing that they are being approached at the early stages of organization, I would ask for their response to the concept, and invite their involvement at a leadership level.

In a relatively brief period, a substantial amount of starting capital would be raised, and the program could commence. After some consensus has been built from early investors “buying in” to our plans, we can elaborate on the programmatic priorities and add detail to the development of additional supporters and revenue generation. We will, of course, continue to keep the early supporters engaged by updating them on what their investment has made possible and by finding opportunities for their ongoing involvement.
_________________

So, how would you have answered this question?

Tuesday, September 15, 2009

Community Centers Change Lives

Bet you didn't know it, but today is LGBT Center Awareness Day. Vital services are offered by lesbian, gay, bisexual, transgender community centers. I'm proud to serve as a volunteer board member for the Center in San Francisco.

LGBT community centers are the front doors to the LGBT community, and in the United States serve over 40,000 people weekly. They become the backbone of the LGBT community, reaching across metropolitan, suburban, and rural areas. Click here to find one near you.

While progress has been made, it is still challenging to "come out" in today's society. Often, people feel isolated, and don't find welcoming entree into being who they are.

Even in progressive, uber-liberal San Francisco, newcomers to the community -- whether arriving from Kansas or the City's Sunset district -- have to make their way through a confusing maze.
The San Francisco LGBT Community Center empowers those individuals to build community. Yes, San Francisco is rich with organizations and agencies serving specific needs of the LGBT community. The Center works to enable collaboration. Rather than duplicating existing services, The Center works alongside each of them, fostering connections and insuring that people in need find them.

The Center is not only a meeting place and shared headquarters space for dozens of groups (though that's important, too). It also provides activities benefiting the entire lifespan of LGBT people, from our KidSpace program (childcare for program participants) to elder services. I'm personally proud of The Center's youth support, HIV support, computer access, and economic development/business assistance efforts.

Click on any of the links to learn more, or to support the Center, click here.

And tell someone you know that today is LGBT Center Awareness Day!

Monday, September 14, 2009

Nonprofit Dating

I've frequently drawn the parallel between romantic courtship and the process of "romancing" a prospective donor. Something draws the two parties together (their eyes meet across a crowded room?). After some time, once you know this person is "the one" for you, the object is to pop the question at the right time. Presumably not the same evening you first encounter them ("hey baby, wanna get married?!") ... the premature ask. But also not after dating and going steady for years and years and years ... the "cultivate, cultivate, cultivate, cultivate, cultivate" phenomen.

Five or six weeks ago, I came across this video which pokes some fun at how some of us choose to speak when first approaching a prospect, the language set that sounds so stilted. Today, I ran across it again, and decided I just had to share it. So, if a nonprofit were a guy and the donor a girl, it might go something like this ... click and enjoy.

By the way, this was done using a free, do-it-yourself movie creation service called xtranormal. "If you can type, you can make movies," they say. You choose the setting, the characters, and then type in dialogue. Voila -- an animated movie that you can then blog, share on Twitter or Facebook or YouTube, or whatever. I immediately registered for a free account, but I didn't start playing around with it. Knowing me, I'd have gotten sucked into the tool for hours. But it seems like a great idea for animating a message inexpensively. It will be interesting to see how it is used by community benefit organizations.

Friday, September 11, 2009

September 11: Service and Remembrance

September 11, 2001 was a day of tragedy. In response, many people rallied as one to support families who had lost loved ones and to help in recovery efforts. A powerful spirit of service and sacrifice united a nation -- ever so briefly. The echo of that impulse to help still remains, as September 11th is now officially designated a National Day Of Service and Remembrance.

My own vision of volunteerism changed as a result of what happened eight years ago. We each have a personal story about 9/11: where we were and how we felt. But it is perhaps more important to remember 9/12 and the successive days, when individuals joined in community with each other. Yes, let's remember that lesson.

Opportunities to work towards positive social change abound. A great video linking the Twin Towers tragedy to how we can personally help people is here. I invite you to watch:

Wednesday, September 9, 2009

09-09-09



In case you haven't noticed, today is September 9, 2009 -- the ninth day of the ninth month of the ninth year.

Some numerologists feel that the date is an auspicious omen. But, for most people, it's likely to be just another day, and it will be what you make of it.

Still, today is the 252nd day of this year. Add 2+5+2, and you get "9." Ooooh! That's weird.

We're at the end of a run here, that started with 01-01-01 (that was January 1, 2001) and continued through:


  • 02-02-02 February 2, 2002

  • 03-03-03 March 3, 2003

  • 04-04-04 April 4, 2004

  • 05-05-05 May 5, 2005

  • 06-06-06 June 6, 2006

  • 07-07-07 July 7, 2007 and

  • 08-08-08 August 8, 2008

This cycle won't repeat itself for another 100 years, and I won't be around.

So, I'm going to enjoy the day. I invite you to do the same.

Friday, September 4, 2009

Labor Day: As summer winds down ... turn your computer off

Labor Day Weekend.

Here in the San Francisco Bay Area, the bridge between San Francisco and Oakland is closed in what's becoming a nearly-annual occurrence. A huge chunk of the bridge is being cut out and a new section is being slid in, creating a detour that will allow the completion of a more seismic-safe span. The closure is forcing the region to pause from the usual frenzy. I say, good!

What's this holiday all about, anyway? It arose from congressional reaction to Grover Cleveland's shut-down of a labor strike in the 1890s. The powers-that-be granted an annual "worker's holiday."

The picture above left shows a workers' Labor Day parade down San Francisco's Market Street in 1934. Ordinary working men and women have long struggled for an 8-hour workday, better pay, the right to unionize, health care benefits, and such.

When I was growing up, the first day of school was always the Tuesday after Labor Day. These days, back-to-school has crept earlier for a variety of reasons.

Now, Labor Day weekend is just an occasion that marks the unofficial end of summer. Labor Day has devolved into a marketing platform for mattress sales and used car clearances.

So how much progress have the workers really made?

Today, many people just count themselves lucky to have a job. Today, jobs frequently become task masters far beyond eight hours, increasingly demanding greater shares of people's attention. And the driver behind it all (in my opinion) isn't some sinister push-pull between labor and capitalists so much as the spread of 24/7 technology and raised expectations for instantaneous response. Remember the days before the curse of email?

Can we slow any of this down? No. It's impossible to roll back to "the good old days." But we CAN occassionally turn it off.

Are you doing anything fun to the celebrate Labor Day? How about declaring Monday to be an email-free day? Turn off your computer. Don't check Facebook. Don't issue any tweets on Twitter. Focus on real-time, person-to-person interaction. Spend some time with friends and family having fun. Or do whatever it is you do to recharge your batteries.

Because, more than anything else, Labor Day now represents the last chance to catch your breath before sprinting through fall, the holidays and the end of the year.

Do yourself a favor: recharge and refresh. Turn off your computer. Just for a day.