Monday, November 30, 2009

Oh No! Facebook fan page rating plummets to One Star! (But number of fans more than doubles!)

Early in November, while on Facebook, I noticed that my Peak Performance Philanthropy fan page had attained a 5-star rating and a very high post quality score.

I proposed an experiment and promised to report back. The results are in.

The 5-stars rating has dropped to a measly 1-star. Why? Lack of interaction on the part of the fans. I guess the subsequent posts haven't been very engaging. Thus, the rolling 7-day average caused four of the stars to disappear.

What apparently created the "high post quality" score was a flurry of interactions in response to postings on Sesame Street and the election results in Maine. Over several days, there was an abundance of comments, likes, and wall postings. Together, they drove the quality score up to 112. Today, it's zero! On the chart at left, you can see several days' worth of interactions that elevated the post quality score ... preceded and followed by a flat-line. Not that I take this personally, but would it hurt you to click on like? Or jot a comment? Or even scrawl something on the wall?

What's really revealing is how few people need to do something to move the score. Less than eight people total "interacted" over a three day period to create the sky-high 112 quality score. Imagine if LOTS of people "interacted"?

Some of you did what I asked, and invited some of your friends to join the fan page. You can see the spike in total fan count that occurred just after the November 5 posting (in the red oval). That growth curve has continued at a slightly accelerated rate, so that, as of today, there are 64 fans of the page ... more than double what there were just 25 days ago!

So, not only was there an immediate bump in fan count ... but the "natural" growth was steeper after the experiment than before, perhaps attributable to the viral nature of social media. (Also, the fans are now from all over the world, including Canada, New Zealand, Vietnam, Thailand, and the Philippines. Before the experiment, you were all from the United States. Now, we have a multi-national audience!)

At this rate, there will be 100 fans by New Year's Day!

What's also interesting is to compare the makeup of the fan base, before the experiment (top chart as of 11/4) and after (bottom chart as of today). Or maybe it's not all that interesting, because the percentages didn't change all that much. Still slightly more male (53%) than female (45%).


Age-wise: not a striking change here either, but there's been a swing toward older fans.

Age 25-44:
Before, was 52%, now only 41%.

Age 45+:
Before, was 44%; now 56%.

So, what does this all mean? Beats me. What do you think?

And, if you're so inclined, I also invite you to visit the Peak Performance Philanthropy fan page (click here). Click on Suggest to Friends, carefully select some friends who might be interested in how people experience the joy of giving to their favorite causes (plus a smattering of other stuff with dubious relevance). In other words, invite some of your friends to become fans of this page.


My take-aways:

  • I need to post more frequently.
  • The posts need to be more relevant to your interests.


Let's see where this takes us.

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